This issue marks the fifth anniversary of the Utility Information Pipeline! About five and a half years ago I had a “what if…” idea. What if I took my accumulated experiences and wrote about them in a newsletter? Would people be interested? How long could I sustain it? Well, the answers to those questions are “yes” and “five years and counting” thanks to you, my readers!

Subscribers continue to increase, by 10% again this year. If you have co-workers or colleagues from other utilities who you feel would benefit from reading this newsletter, please take a minute and forward this to them and encourage them to subscribe.

New feature

In the coming year, I will be introducing a new feature called “Reader Spotlights”.

These will be opportunities to highlight Utility Information Pipeline readers and initiatives they have implemented as a result of something I’ve written here or presented at a speaking engagement.

If you have adopted new policies or streamlined procedures based on something you’ve read here, please let me know by calling 919-232-2320 or e-mailing me at gsanders@logicssolutions.com.

Blog makeover

If you haven’t checked out my blog recently, I encourage you to do so. I’ve recently updated the theme to give it a fresh look. If you view my blog from a smartphone or tablet, this new format should be very easy to read. Each Utility Information Pipeline newsletter article is also posted to my blog as an archive. So if you can’t find an old newsletter in your inbox that you wish you still had, try searching for it on my blog.

Additional rates dashboards

In the process of updating my blog, I realized the Environmental Finance Center at UNC has added several more rates dashboards since my original post in July of 2013. To see if there is a rates dashboard for your state, click here to see the updated original post.

Most popular blog posts

This year, late fees was the most popular blog post, edging out convenience fees, which was the top post for the previous three years. Here are the five most popular blog posts in terms of page views for 2015:

  1. How much is your late fee?
  2. Can we charge a convenience fee for credit card payments…?
  3. Do you have a cash handling policy?
  4. Utility Fee Survey Results – Part I
  5. Utility Fee Survey Results – Part II

Ideas, anyone…?

As you might imagine, after five years, topics to write about aren’t as easy to come up with as they were when I first started! If you have a question, idea, or suggestion of a topic that you would like to learn more about, please give me a call at 919-232-2320 or e-mail me at gsanders@logicssolutions.com.

Happy New Year!

I wish you and yours all the best for a happy, healthy, and prosperous 2016!

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© 2015 Gary Sanders