Announcing the 2020 Utility Staffing Survey

Have you ever wondered if your office is understaffed…?

Do you need to justify a new position to management…?

Here’s your chance to find out!

You’re invited to participate in the 2020 Utility Staffing Survey. The survey will examine staffing levels and how your office handles labor-intensive practices such as payment processing and bill printing.

Previous survey results

I conducted similar surveys in 2016 and 2018. You can review the results here:

The Utility Staffing Survey is a biennial survey, alternating years with the Utility Fee Survey.

The results of the survey will be published in a series of upcoming e-mail newsletters. To be sure you receive the results of the survey, if you haven’t already signed up for my free e-mail newsletter, please click here to subscribe.

Complete the Utility Staffing Survey

Please click here to complete the Utility Staffing Survey. This should take less than five minutes to complete. I will publish the results in future Utility Information Pipelines.

Please feel free to share this survey with your peers at other utilities.

Thank you in advance for taking the time to complete the survey and for sharing it with other utilities.

Could your office operate more efficiently?

If you think your office is understaffed or could run more efficiently, please give me a call at 919-673-4050, or email me at to see how a business review could help find new sources of revenue.

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© 2020 Gary Sanders

Win a $50 gift card!

Would you like to win a $50 gift card just in time for Christmas?

To increase subscribers to my bi-weekly e-mail newsletter, I’m offering a special promotion through Wednesday, November 30. Each new subscriber to my newsletter between now and 11:59pm, November 30 will be entered into a drawing for a $50 Walmart gift card.

If you are already a subscriber (or once you become a subscriber) you can also be entered to win a $50 gift card by referring colleagues and co-workers. For each new subscriber who lists you in the “Referred By” field of the signup form, your name will be entered into a drawing for another $50 Walmart gift card. To qualify, referrals must be involved in the utility industry in some way. No, you can’t sign your kids up (unless they work in the utility industry)!

Click here to participate in the drawing and subscribe to my newsletter, or click on the “subscribe” button in the top right corner of this page.

Good luck!

Click here to subscribe to my free, bi-weekly e-mail newsletter...

© 2011 Gary Sanders