2017 Utility Fee Survey Results – Part III

This is the last of three consecutive Utility Information Pipeline issues reporting the results of the 2017 Utility Fee Survey, an update to the original Utility Fee Survey in 2012 and the 2015 Utility Fee Survey. The survey was designed to research what fees utilities charge, how much they charge for each fee, and to see what changes have taken place in the last two years.

118 utilities, representing 19 states, ranging in size from 88 to 75,000 active accounts participated in the survey.

The first issue summarized the demographics of the survey respondents as well as water and sewer tap and impact fees. The last issue dealt with delinquent fees and policies. Today’s issue explores the remaining fees.

The Utility Fee Survey has become a biennial survey, alternating years with the Utility Staffing Survey.

As was the case in each of the previous surveys, the results include too much information for a single issue. If you’re interested, here are the results from the 2012 and 2015 Utility Fee Surveys:

 

2012 Utility Fee Survey Results – Part I

2012 Utility Fee Survey Results – Part II

2012 Utility Fee Survey Results – Part III

 

2015 Utility Fee Survey Results – Part I

2015 Utility Fee Survey Results – Part II

2015 Utility Fee Survey Results – Part III

 

Returned check fees

Of the 118 participating utilities, only one does not charge a returned check fee. For the other 117 utilities, returned check fees range from $10.00 to $50.00, as this graph illustrates (clicking on any of the graphs will open a larger image in a new window):

Interestingly, of the 117 utilities who charge a returned check fee, only 64 (or 54.7%) charge the maximum fee allowed by their state. 27 utilities (representing 23.1%) charge less than the maximum allowed and 26 (or 22.2%) charge more than the maximum allowed.

If you’re interested in seeing how your fee compares to the maximum allowed for your state, here is a table with all 50 states.

Application fees

In one of the earliest Utility Information Pipeline issues, I wrote about application for service best practices. One of my recommendations was to charge a non-refundable application fee, in addition to any security deposit, to all new accounts. This year, 56 of the 118 utilities (representing 47.9%) responding to the survey charge such an application or administrative fee. This is down from 51.9% in 2015 and 52.3% in 2012. These application fees range from $5.00 to $150.00 as shown below:

Transfer fees

This year, for the first time, the Utility Fee Survey asked how much utilities charge as a transfer fee for transferring service from one account to another. 52 of the 118 utilities (representing 44.1%) charge a transfer fee ranging from $5.00 to $100 as shown in this graph:

Meter reread fees

28 of the 118 utilities (or 23.7%) charge a meter reread fee if the customer requests their meter be reread. This is virtually unchanged from 2015, where 23.6% of responding utilities charged a meter reread fee. In many cases, this fee is waived if it turns out the customer was correct and the utility misread the meter. Of the utilities that charge a meter reread fee, the fee ranges from $5.00 to $45.00 as this graph shows:

Meter tampering fees

91 of the 118 utilities (or 77.1%) charge a meter tampering fee. This is up from 73.6% in 2015 and 60.2% in 2012. Eleven utilities charge the actual cost of repairs or cost plus an administrative fee. Three charge a fee that depends on the type of meter tampering or damage done to the meter. Four more utilities recover their costs through the judicial system. Ten utilities have an escalating fee that increases with each meter tampering offense. The remaining 63 utilities charge a flat fee ranging from $10.00 to $1000.00 as shown below:

Of the ten utilities that charge an escalating fee, here are the charges for the first, second and third offenses:

Convenience fees

One of my earliest issues explained why I believe utilities should accept credit cards. Of the 118 utilities responding to the survey, 105 of them (or 89.0%) accept credit cards. This is an increase from 81.1% in 2015 and 62.5% in 2012, so credit card acceptance is quickly becoming a standard practice for most utilities. Of the 105 that do accept credit cards, 62 of these charge a convenience fee on at least one form of credit card payments as shown below:

This year, for the first time, the survey asked if the convenience fee is charged by the utility or by a third party. By a large margin, most convenience fees are assessed by a third party as shown here:

The convenience fees charged by these utilities are too diverse in how they are assessed to be graphed, so they are presented here in a table.

Other fees

In addition to the fees that have been described in the three results issues, the survey asked what other fees utilities charge. Below I’ve listed a few of the more creative fees that were reported:

Meter test fee

A number of utilities charge a fee if the customer requests that their meter be tested. The survey didn’t specifically ask about meter test fees, however most do not charge the fee if it turns out the meter is, in fact, registering incorrectly.

Return trip fee

When turning a meter on, most utilities will not leave the water on if the meter indicates water is running inside the house and no one is home. This requires the utility to make a return trip when the customer is home to turn the meter on again. Several utilities charge a return trip fee to cover the time and expenses involved in returning to the customer’s home.

Same day connection fee

A number of utilities routinely provide next day service for activating new accounts. A few of these utilities charge an additional fee for providing same day service.

Field collection fee

Most utilities have adopted the best practice of not collecting money in the field on cut-off day. At least one utility still allows customers to pay the field technician to avoid being cut off and they charge an additional $25.00 to provide that service.

A special offer

I still have a couple slots left for the special offer I’m offering to the first five Utility Information Pipeline readers who respond. If you are one of the first five to respond, I will conduct a personalized fee consultation for one-third off  the regular price. That’s $1,000 rather than the usual $1,500 price for this service!

I will review your utility’s current fee schedule and conduct an in-depth phone assessment to learn more about your fees. You will receive a presentation quality document illustrating how your fees compare with other utilities. Also included will be my recommendations for revising any existing fees and suggestions of new fees you should consider charging.

If you are interested in this special offer, please contact me by calling 919-232-2320 or e-mailing me at gsanders@logicssolutions.com. Remember, the special discount offer is only available to the first five people who respond!

NRWA WaterPro Conference

Will you be attending the National Rural Water Association WaterPro Conference in Reno? If you will, or know someone who will be, please make plans to attend my presentation Improving Revenue Collections for Utilities at 4:00 pm on Monday, September 18.

Click here to subscribe to my free, bi-weekly email newsletter...

© 2017 Gary Sanders

2017 Utility Fee Survey Results – Part II

For the past few months, I’ve been conducting the 2017 Utility Fee Survey. This is an update to the original Utility Fee Survey in 2012 and the 2015 Utility Fee Survey. The survey was designed to research what fees utilities charge, how much they charge for each fee, and to see what changes have taken place in the last two years.

This is the second of three consecutive Utility Information Pipelines reporting the results of the 2017 Utility Fee Survey. 118 utilities, representing 19 states, ranging in size from 88 to 75,000 active accounts participated in the survey.

The Utility Fee Survey has become a biennial survey, alternating years with the Utility Staffing Survey.

As was the case in each of the previous surveys, the results include too much information for a single issue. If you’re interested, here are the results from the 2012 and 2015 Utility Fee Surveys:

 

2012 Utility Fee Survey Results – Part I

2012 Utility Fee Survey Results – Part II

2012 Utility Fee Survey Results – Part III

 

2015 Utility Fee Survey Results – Part I

2015 Utility Fee Survey Results – Part II

2015 Utility Fee Survey Results – Part III

 

The last issue summarized the demographics of the survey respondents as well as water and sewer tap and impact fees. Today’s issue deals with delinquent fees and policies. The next issue will be the third and final survey results issue and will recap all remaining fees.

Late fees

Of the 118 participating utilities, 115 charge a late fee. As shown by this graph, charging a late fee as a percentage of the bill is the most popular method (clicking on the any of the graphics will open a larger image in a new window):

Compared to the 2015 Utility Fee Survey, utilities charging a percentage is up 2.4% (60.1% vs. 57.7%), while those charging a flat amount is down 6.6% (26.1% vs. 32.7%).

Utilities that assess the late fee as a percentage charge from 1% to 20%, with 10% again being by far the most popular, as this graph depicts:

Late fees range from $5.00 to $50.00 for utilities that charge a flat amount. (The utility that charges $50.00 does so in lieu of charging a reconnect fee.) This graph illustrates the late fee flat amounts:
 

Ten of the utilities charge a hybrid late fee – a combination of a percentage with a minimum amount. Here is a graph showing what they charge:

While not technically dealing with fees, this year’s survey asked how, other than the utility bill, each utility notifies customers that a late fee or penalty has been applied. Here are the responses to that question (the total of all responses is greater than the number of participating utilities because some utilities use multiple methods of contact):

Cut-off fees

Three of the 118 utilities do not cut off for non-payment. All of the 115 that do cut off for non-payment charge a cut-off or reconnect fee as a flat amount. Two of the responding utilities charge an escalating cut-off fee whereby the more times a customer is on the cut-off list, the higher the fee becomes. In those cases, the amount shown in the graph is for first offenders. Additionally, four of the utilities charge a separate disconnect fee and reconnect fee. In those cases, the graph represents the combined total of both fees. Finally, three utilities charge a cut-off fee per service. In those cases, the graph assumes all services are being disconnected.

Cut-off or reconnect fees charged by the 115 utilities range from $15.00 to $150.00 as shown below:

Of the 115 utilities that cut off for non-payment, 85 of them (representing 73.9%) assess the cut-off fee as soon as the cut-off list leaves the office. This percentage of utilities charging the cut-off fee immediately is up 2% from the 2015 Utility Fee Survey.

Cut-off fee terminology

As more utilities adopt this best practice of charging the cut-off fee as soon as the cut-off list leaves the office, many are finding that terms such as “cut-off fee”, “disconnect fee” or “reconnect fee” are becoming outdated. For that reason, the survey asked what each utility calls its cut-off fee. The results are displayed in the following chart:

For the number of responses, including the 17 terms included in the “other” category, please click here.

As you can see, again this year, reconnect fee and cut-off fee are still the most popular terms, but many utilities have adopted terms that do not refer to cut-off or reconnection. Calling your cut-off fee “non-payment fee” or “service fee” or any of the other terms that do not imply cut-off or reconnection helps to avoid the inevitable arguments with customers who must pay the fee but have not been cut off.

As with late fees, the survey also asked how, other than the utility bill, customers are notified that they are about to be cut off for non-payment. The responses are shown below (again, the total of all responses is greater than the number of participating utilities because some utilities use multiple methods of contact):

This year’s survey also asked how utilities notify customers after they have been disconnected for non-payment. The responses are shown below (again, a few of the participating utilities employ multiple methods of contact):

After hours reconnect fees

Of the 115 utilities that cut off for non-payment, 49 of them (representing 42.6%) will reconnect after hours and charge a fee for this service. This is down from 51.5% of responding utilities in the 2015 Utility Fee Survey. 39 of the 49 utilities (or 79.6%) will reconnect anytime after regular office hours. The remaining 10 utilities will only reconnect during selected time periods as shown below:

After hours reconnect fee amounts range from $15.00 to $250.00 as shown by the following graph:

Next issue

Part III – August 15, 2015

The final survey results issue showcases any remaining fees, including application, returned check, meter reread, meter tampering and convenience fees.

A special offer

I’m offering a special offer to the first five Utility Information Pipeline readers who respond. If you are one of the first five to respond, I will conduct a personalized fee consultation for one-third off the regular price. That’s $1,000 rather than the usual $1,500 price for this service!

I will review your utility’s current fee schedule and conduct an in-depth phone assessment to learn more about your fees. You will receive a presentation quality document illustrating how your fees compare with other utilities. Also included will be my recommendations for revising any existing fees and suggestions of new fees you should consider charging.

NRWA WaterPro Conference

Will you be attending the National Rural Water Association WaterPro Conference in Reno? If you will, or know someone who will be, please make plans to attend my presentation Improving Revenue Collections for Utilities at 4:00 pm on Monday, September 18.

Click here to subscribe to my free, bi-weekly email newsletter...

© 2017 Gary Sanders

2017 Utility Fee Survey Results – Part I

For the past few months, I’ve been conducting the 2017 Utility Fee Survey. This is an update to the original Utility Fee Survey in 2012 and the 2015 Utility Fee Survey. The survey was designed to research what fees utilities charge, how much they charge for each fee, and to see what changes have taken place in the last two years.

The Utility Fee Survey has become a biennial survey, alternating years with the Utility Staffing Survey.

As was the case in each of the previous surveys, the results include too much information for a single issue. If you’re interested, here are the results from the 2012 and 2015 Utility Fee Surveys:

 

2012 Utility Fee Survey Results – Part I

2012 Utility Fee Survey Results – Part II

2012 Utility Fee Survey Results – Part III

 

2015 Utility Fee Survey Results – Part I

2015 Utility Fee Survey Results – Part II

2015 Utility Fee Survey Results – Part III

 

This is the first of three consecutive Utility Information Pipelines publishing the results of the 2017 Utility Fee Survey.

Demographics of survey respondents

118 utilities (an 11.3% increase from 2015), representing 19 states, ranging in size from 88 to 75,000 active accounts participated in the survey. Click on the links below to see charts of the various demographic data:

Number of responses by state

Size of utilities responding

Size of utilities under 20,000 accounts responding

Types of utilities responding

Services provided by responding utilities

Positions of individuals completing survey

Tap fees and impact fees

The survey started with water and sewer tap and impact fees. There are some key distinctions to bear in mind when comparing tap and impact fees.

Tap fees should recover the cost of making the actual water or sewer tap. This includes direct costs such as labor, materials and vehicle use as well as any indirect costs associated with completing the tap. Tap fees are classified as operating revenues.

Impact fees, sometimes called availability fees or system development charges, are designed to cover the incremental capital cost of adding an additional user to the water or sewer system. Impact fees are classified as non-operating revenues.

For utilities charging an impact fee based on number of bedrooms, monthly or daily usage, or square footage, I assumed three bedrooms or 3,000 gallons per month or 1700 square feet.

Residential water tap fees charged by utilities responding to the survey range from $50.00 to $10,925.00 as shown below (clicking on the any of the graphics will open a larger image in a new window):

Two other utilities charge based on the time and materials cost incurred for a residential water tap – one at actual cost and one at cost plus ten percent.

Utilities responding to the survey charge residential sewer tap fees ranging from $50.00 to $15,000.00 as depicted by this graph:

One additional utility charges the actual time and materials cost incurred plus ten percent for a residential sewer tap.

Residential water impact fees charged by utilities responding to the survey range from $200.00 to $3,900.00 as shown in this graph:

Two additional utilities charge water impact fees that vary based on construction.

Utilities responding to the survey charge residential sewer impact fees ranging from $200.00 to $5,100.00 as shown here:

Three additional utilities charge sewer impact fees that vary based on construction.

Upcoming issues

Part II – August 1, 2017

The next issue will deal with delinquent account fees and policies, including late fees, cut-off fees and after hours reconnect fees.

Part III – August 15, 2015

The final survey results issue showcases any remaining fees, including application, returned check, meter reread, meter tampering and convenience fees.

A special offer

I’m offering a special offer to the first five Utility Information Pipeline readers who respond. If you are one of the first five to respond, I will conduct a personalized fee consultation for one-third off the regular price. That’s $1,000 rather than the usual $1,500 price for this service!

I will review your utility’s current fee schedule and conduct an in-depth phone assessment to learn more about your fees. You will receive a presentation quality document illustrating how your fees compare with other utilities. Also included will be my recommendations for revising any existing fees and suggestions of new fees you should consider charging.

If you are interested in this special offer, please contact me by calling 919-232-2320 or e-mailing me at gsanders@logicssolutions.com. Remember, the special discount offer is only available to the first five people who respond!

Click here to subscribe to my free, bi-weekly email newsletter...

© 2017 Gary Sanders

Estimated meter reading survey results

If you remember, the last Utility Information Pipeline included a short survey asking how your utility handles estimated meter readings. Readers representing 15 utilities responded to the survey and this issue includes an analysis of their responses.

Primary method of reading meters

The first survey question asked what the utility’s primary method of reading meters is. Here is a graph of those responses (clicking on any of the charts will open a larger graphic in a new window):

As you can see, the overwhelming response was drive-by AMR systems. Based on my experience, I don’t feel this is representative of all utilities, but this is what the survey is based on.

Reasons for estimating meter readings

The second question asked for what reasons do utilities estimate meter readings. Here are the results (the total responses exceed 15 because many utilities estimate for multiple reasons):

I was pleased to see that none of the respondents estimate readings as a routine practice rather than reading each billing period.

Limiting consecutive estimates

The third question asked “If you estimate because of inaccessible meters, do you have a limit to the number of consecutive estimates before you require the occupant to provide access to the meter?”. Here are the responses from the seven utilities that estimate due to inaccessible meters:

Of the five utilities that limit the number of estimates, none allow more than two consecutive estimates before requiring the customer provide access to the meter:

Monthly threshold for estimates

The next question asked if the utility has a monthly threshold for which they consider estimated readings to be excessive. Here are the responses to that question:

If you read the last Utility Information Pipeline, you know this all started because a professional colleague contacted me inquiring if I knew of an industry standard for estimated meter readings.

Surprisingly, only two utilities have a monthly threshold. The good news is they both responded with a threshold of two percent, which is the number I had provided to my colleague.

Creative responses

The final question asked the respondents to describe any creative ways they deal with estimated meter readings.

Most of the responses to this question described the utilities’ policies for calculating estimates, but one response was my favorite…

“When customers refuse to provide access to meters after multiple notifications we increase the estimated amount.”

What better way to get your customer to cooperate and provide access to their meter than to estimate their usage on the high side. We all know customers will respond to a higher than normal bill!

Free rates webinar

I’ve written previously about rates dashboards from the Environmental Finance Center at UNC. This Thursday, March 16 at 2:00pm, staff from the EFC and the North Carolina League of Municipalities will present a free webinar presenting the State of Rates in North Carolina and the 2017 update to the North Carolina Water and Wastewater Rates Dashboard.

Click here to register for the free webinar.

Do your meter reading practices need review?

If you want to reduce the number of estimates, or otherwise improve your meter reading process, please give me a call at 919-232-2320, or email me at gsanders@logicssolutions.com for more information about how a business review could help.

Click here to subscribe to my free, bi-weekly email newsletter...

© 2017 Gary Sanders

2012 Utility Fee Survey Results – Part III

Editor’s Note: The 2015 Utility Fee Survey is now complete and you can see the results of that survey here:

2015 Utility Fee Survey Results – Part I

2015 Utility Fee Survey Results – Part II

2015 Utility Fee Survey Results – Part III

This is the last of three consecutive Utility Information Pipelines reporting the results of the Utility Fee Survey. Eighty-eight utilities, from 15 states, ranging in size from 200 to 168,500 active accounts participated in the survey.

The first issue summarized the demographics of the survey respondents as well as water and sewer tap and impact fees. Last week’s issue dealt with delinquent fees and policies. Today’s issue explores the remaining fees.

Clicking on any of the graphs will open a larger image in a new window.

Returned check fees

Of the 88 participating utilities, 86 charge a returned check fee. Returned check fees range from $15.00 to $50.00, as this graph illustrates:

Application fees

In Utility Information Pipeline #10, I wrote about application for service best practices. One of my recommendations was to charge a non-refundable application fee, in addition to any security deposit, to all new accounts. I’m pleased to report that 46 of the 88 utilities (representing 52.3%) responding to the survey charge such an application or administrative fee. These application fees range from $5.00 to $100.00 as shown below:

Meter reread fees

Sixteen of the eighty-eight utilities (or 18.2%) charge a meter reread fee if the customer requests their meter be reread. In many cases, this fee is waived if it turns out the customer was correct and the utility misread the meter. Of the utilities that charge a meter reread fee, the fee ranges from $8.00 to $50.00 as this graph shows:

Meter tampering fees

Fifty-three of the eighty-eight utilities (or 60.2%) charge a meter tampering fee. Six utilities charge the actual cost of repairs or cost plus an administrative fee. The remaining 47 utilities charge a flat fee ranging from $15.00 to $1000.00 as shown below:

Convenience fees

One of my earliest issues last year explained why I believe utilities should accept credit cards. I’m pleased to see that, of the 88 utilities responding to the survey, 55 of them (or 62.5%) accept credit cards. Of the 55 that do accept credit cards, 22 of these charge a convenience fee on at least one form of credit card payments as shown below:

As you can see, six utilities assess a convenience fee for over the counter payments. If you read Utility Information Pipeline #22, you know that, unless you are in a state with specific legislation allowing you to do so, Visa and MasterCard do not allow convenience fees for over the counter payments, so these six utilities are potentially in violation of their agreements with Visa and MasterCard.

The convenience fees charged by these utilities are too diverse in how they are assessed to be graphed, so they are presented here in a table.

Other fees

In addition to the fees that have been described in the three results issues, the survey asked what other fees utilities charge. Below I’ve listed a few of the more creative fees that were reported:

Letter of credit fee

Customers who have moved away often request a letter of credit reflecting their payment history while they were customers. One utility charges a $5.00 fee to provide a letter of credit. Your staff must take time to prepare the letter of credit and send it to the requesting utility, so why not charge a fee for providing this service?

Payment extension fee

Many utilities offer payment extensions to customers who may not be able to pay their bill by the due date. One utility assesses a $5.00 fee per payment extension. Having to pay an additional fee to extend the payment date may well be all it takes to convince your customer to go ahead and pay the bill now. If not, it provides an additional source of revenue when they do pay.

Return trip fee

When turning a meter on, most utilities will not leave the water on if the meter indicates water is running inside the house and no one is home. This requires the utility to make a return trip when the customer is home to turn the meter on again. Several utilities charge a return trip fee to cover the time and expenses involved in returning to the customer’s home.

Same day connection fee

A number of utilities routinely provide next day service for activating new accounts. A few utilities charge an additional fee for same day service and one even charges more for same day service late in the afternoon than they do for earlier in the day.

A special offer

I’m offering a special offer to readers of my blog. If you let me know that you read this here, I will conduct a personalized fee consultation for a 20% discount. That’s $800 rather than the usual $1,000 price for this service.

I will review your utility’s current fee schedule and conduct an in-depth phone assessment to learn more about your fees. You will receive a presentation quality document illustrating how your fees compare with other utilities. Also included will be my recommendations for revising any existing fees and suggestions of new fees you should consider charging. An on-site presentation of the report can also be arranged for an additional fee, plus travel expenses.

If you are interested in this special offer, please contact me by calling 919-232-2320 or e-mailing me at gsanders@logicssolutions.com. Remember to let me know that you read this on my blog when you contact me.

Click here to subscribe to my free, bi-weekly e-mail newsletter...

© 2012 Gary Sanders

2012 Utility Fee Survey Results – Part II

Editor’s Note: The 2015 Utility Fee Survey is now complete and you can see the results of that survey here:

2015 Utility Fee Survey Results – Part I

2015 Utility Fee Survey Results – Part II

2015 Utility Fee Survey Results – Part III

This is the second of three consecutive Utility Information Pipelines reporting the results of the Utility Fee Survey. 88 utilities, from 15 states, ranging in size from 200 to 168,500 active accounts participated in the survey.

Last week’s issue summarized the demographics of the survey respondents as well as water and sewer tap and impact fees. Today’s issue deals with delinquent fees and policies. Next week the third and final survey results issue will recap all remaining fees.

Clicking on any of the graphs will open a larger image in a new window.

Late fees

Of the 88 participating utilities, 87 charge a late fee. As shown by this pie chart, charging a late fee as a percentage of the bill is the most popular method:

Utilities that assess the late fee as a percentage charge from 1% to 15%, with 10% being the most popular, as this graph demonstrates:

Late fees range from $5.00 to $85.00 for utilities that charge a flat amount. (The utility that charges $85.00 does so in lieu of charging a reconnect fee.) This graph illustrates the late fee flat amounts:

Cut-off fees

Four of the 88 utilities do not cut off for non-payment. All of the 84 that do cut off for non-payment charge a flat amount cut-off or reconnect fee, ranging from $20.00 to $100.00 as shown below:

Of the 84 utilities that cut off for non-payment, 52 of them (representing 61.9% of the responding utilities) assess the cut-off fee as soon as the cut-off list leaves the office. I wrote about this in Utility Information Pipeline #32.

Cut-off fee terminology

As more utilities adopt this best practice, many of them are finding that terms such as “cut-off fee”, “disconnect fee” or “reconnect fee” are becoming outdated. For that reason, the survey asked what each utility calls its cut-off fee. The results are displayed in the following chart:

For the number of responses, including the ten terms included in the “other” category, please click here.

As you can see, reconnect fee and cut-off fee are still the most popular terms, but many utilities have adopted terms that do not refer to cut-off or reconnection. Calling your cut-off fee “delinquent fee” or “non-payment fee” or any of the other terms that do not imply cut-off or reconnection helps to avoid the inevitable arguments with customers who must pay the fee but have not been cut off.

After hours reconnect fees

Of the 84 utilities that cut off for non-payment, 35 of them (representing 41.7%) will reconnect after hours and charge a fee for this service.  26 of the 35 utilities (or 74.3%) will reconnect anytime after regular office hours. The remaining nine utilities will only reconnect during selected time periods as shown below:

After hours reconnect fee amounts range from $20.00 to $185.00 as show by the following graph:

Next week’s issue

Part III –June 12, 2012

Next week’s final survey results issue deals with any remaining fees, including application, returned check, meter reread, meter tampering and convenience fees.

A special offer

I’m offering a special offer to readers of my blog. If you let me know that you read this here, I will conduct a personalized fee consultation for a 20% discount. That’s $800 rather than the usual $1,000 price for this service.

I will review your utility’s current fee schedule and conduct an in-depth phone assessment to learn more about your fees. You will receive a presentation quality document illustrating how your fees compare with other utilities. Also included will be my recommendations for revising any existing fees and suggestions of new fees you should consider charging.

If you are interested in this special offer, please contact me by calling 919-232-2320 or e-mailing me at gsanders@logicssolutions.com. Remember to let me know that you read this on my blog when you contact me.

Click here to subscribe to my free, bi-weekly e-mail newsletter...

© 2012 Gary Sanders