A more efficient way to deal with email

Surprisingly, over 8% of my newsletter subscribers still use an email address where the domain name doesn’t match their website address. These subscribers use email addresses such as hometownwater@gmail.com or townofhometown@bellsouth.net.

While this certainly works for sending and receiving email and is a cost effective solution, it presents the appearance of a mom-and-pop outfit, rather than a professional utility.

Did you know you can have business email for your domain, for example you@yourutility.com, for as little as $5.00/user per month?

For $5.00/user per month, $10.00/user per month if you need to archive emails (for example, if you are a public utility subject to Freedom of Information Act requests), you can subscribe to Google’s G Suite. G Suite, formerly known as Google Apps, includes Gmail, Calendar, Google Docs, and Google Drive.

Cloud solutions

The advantages of G Suite over a single email address include the ability to coordinate calendars, collaborate on spreadsheets or documents, and access shared documents without the need for a server in your office.

With more and more utilities choosing to host their utility billing software in the cloud, why not host your email, calendar, and shared documents the same way?

In addition to eliminating the need to purchase, maintain, and upgrade internal servers, a cloud based email and calendar solution provides access to enterprise email without the need for a virtual private network (VPN).

Free, informative webinar tomorrow

Don’t forget the free remittance processing webinar I wrote about in the last Utility Information Pipeline. This webinar is hosted by Logics and our partner, ProfitStars, tomorrow, November 29, 2017 at 2:00pm eastern time.

During this webinar you will learn how ProfitStars’ RemitPlus remittance processing system can save time entering mail payments. if you haven’t already registered for the webinar, you can do so by clicking here.

A reminder for North Carolina utilities

If you work for a North Carolina water utility, you should have received an invitation from the Environmental Finance Center to participate in a Utility Management Survey conducted by the EFC and North Carolina League of Municipalities.

If you, or someone at your utility, didn’t receive this invitation, please email the EFC directly at efc@sog.unc.edu and they will provide you with the specific survey link for your utility.

Does moving to the cloud make sense?

Do you ever wonder if your office would operate more efficiently hosting your software in the cloud? If so, please give me a call at 919-232-2320 or e-mail me at gsanders@logicssolutions.com to learn how a business review could benefit your utility.

Click here to subscribe to my free, bi-weekly email newsletter...

© 2017 Gary Sanders

Want to learn more about remittance processing?

If you’ve been a reader of the Utility Information Pipeline for any length of time, you know one of my recurring themes is improving efficiency in utility business offices.

One of the easiest ways for utility offices to become more efficient is to offer better options for your customers to pay, beyond the basic checks in the mail and walk-in payments.

Previously, I’ve written about the easiest way to collect payments, accepting credit cards, online bill pay systems, automating phone credit card payments, streamlining online banking checks, and alternatives to entering mail payments.

Free, informative webinar

One of the alternatives to entering mail payments manually is a remittance processing system. If you’d like to learn more about remittance processing systems, Logics is hosting a free webinar with our partner, ProfitStars, on Wednesday, November 29, 2017 at 2:00pm eastern time. During this webinar you will learn how ProfitStars’ RemitPlus remittance processing system can save time entering mail payments.

Utilizing a desktop scanner, RemitPlus software provides efficiencies that some customers have claimed cut their check processing time by over 75%. Several Utility Information Pipeline readers are already taking advantage of the great tools provided by RemitPlus.

Please plan to participate in this informational webinar to discover the benefits of RemitPlus, including:

  • Scanning software that allows check and coupon payments to be auto-posted (i.e. without human attention to each item)
  • Exporting of both a Check21 bank deposit file and an auto-posting file from a single pass through a scanner
  • Unlimited storage and simplified access of check images for improved customer service
  • Elimination of problematic paper checks from bank bill pay systems

To register for the webinar, please click here.

Are you processing payments as efficiently as possible?

Do you ever wonder if your office could more efficiently process payments? If so, please give me a call at 919-232-2320 or e-mail me at gsanders@logicssolutions.com to learn how a business review could benefit your utility.

Click here to subscribe to my free, bi-weekly email newsletter...

© 2017 Gary Sanders