Interesting early results

If you read the last Utility Information Pipeline issue, you know it included an invitation to participate in the 2015 Utility Fee Survey.

With 37 utilities participating in the Survey already, I was surprised to see how many aren’t charging the maximum returned check fee allowed in their state.

Early returned check fee results

Surprisingly, the number of utilities charging less than, more than and exactly the maximum returned check fee for their state are almost equal. Here are the early results (clicking on the image will open a larger graph in a separate window):

Early returned check fee results

Even more surprising is that one utility doesn’t charge a returned check fee at all. Why would you want to absorb the charges from your bank and not pass them on to the customer who caused you to incur the fee?

I wrote about returned check fees a couple years ago and included a link to a document that outlines the maximum fee by state. This document also includes a reference to the statue regulating returned check fees in each state. You might want to take a minute to review how your returned check fee compares to the maximum allowable fee in your state.

Still time to complete the 2015 Utility Fee Survey

If you haven’t yet participated in the 2015 Utility Fee Survey and would like to, please click here to complete the survey. It should take less than five minutes to complete.

If you have any questions, please feel free to e-mail me at gsanders@logicssolutions.com or call me at 919-232-2320.

I’m looking for as much participation as possible in the survey, so please feel free to pass this on to your colleagues at other utilities.

Thank you in advance for your participation in the Utility Fee Survey.

Click here to subscribe to my free e-mail newsletter...

© 2015 Gary Sanders

You’re invited!

I would like to invite you to participate in the 2015 Utility Fee Survey. I’m researching what fees different utilities charge and how much they charge for each fee.

The results of the survey will be published in a series of upcoming e-mail newsletters and then posted here on my blog. To be sure you receive the results of the survey, if you haven’t already signed up for my free e-mail newsletter, please click here to subscribe.

2012 Survey Results

I conducted a similar survey in 2012 and you can review the results here:

Complete the 2015 Utility Fee Survey

If you are willing to participate in the survey, please click here to complete the survey. It should take less than five minutes to complete.

If you have any questions, please feel free to e-mail me at gsanders@logicssolutions.com or call me at 919-232-2320.

I would like as much participation as possible in the survey, so please feel free to pass this on to your colleagues at other utilities.

Thank you in advance for your participation in the Utility Fee Survey.

Water leak adjustments rate poll results

The previous Utility Information Pipeline included a poll asking what rate utilities used to calculate water leak adjustments. Here are the results of that poll (clicking on the chart will open a large image in a new window):

Leak adjustment rate poll results

Click here to subscribe to my free, bi-weekly e-mail newsletter...

© 2015 Gary Sanders